FAQ
Have a question or comment? Reach out anytime via WhatsApp or email us at support@lunestre.com—our team is always here to help!
How much is shipping, and how fast does it arrive?
How much is shipping, and how fast does it arrive?
Shipping cost
- We offer free standard shipping on all orders – no minimum spend.
- There are no extra handling fees; the price you see at checkout is the final price.
Processing time
- We process and dispatch all orders within 1–3 business days (Monday–Friday, excluding public holidays).
Estimated delivery times
- United Kingdom: approx. 5–7 business days
- Europe: approx. 5–12 business days
- United States, Canada, and Australia: approx. 5–9 business days
Delivery times are estimates and can be affected by carrier delays, customs, or busy holiday periods.
Can I return or exchange my order? What's the deadline?
Can I return or exchange my order? What's the deadline?
Return Window:
- You have 30 calendar days from the delivery date to request a return or exchange.
Condition Requirements:
- Items must be unused, in their original packaging, and with all tags attached.
- If the product is defective or damaged on arrival, contact us within 14 days of delivery; keep all packaging and take photos of the damage
How to Initiate:
- Email us at support@lunestre.com with your order number and reason for return/exchange.
- We’ll send you a return shipping label (if within the UK) or instructions for international returns (customer pays return postage).
Refunds & Exchanges:
- Once we receive and inspect your return, refunds (minus original shipping, unless faulty) will be issued to your original payment method within 5–7 business days.
- Exchanges are processed as a new order; if the replacement item costs more, we’ll invoice the difference.
Which payment method do we accept ?
Which payment method do we accept ?
Accepted Payment Methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal
- Apple Pay and Google Pay
Security:
- We use SSL encryption on every page of our site, including checkout, to protect your data.
- Payment details are processed through PCI-compliant gateways.
Are there any ongoing discount, promo codes and loyalty reward?
Are there any ongoing discount, promo codes and loyalty reward?
Promo Codes:
- Subscribe to our newsletter to receive a welcome code for 10% off your first order.
- Periodically, we run sitewide sales (e.g., seasonal or holiday promotions); watch your email or our social channels for current codes.
How do I track my package once it’s shipped?
How do I track my package once it’s shipped?
- Once your order ships, you’ll receive an email containing a tracking number and a link to the carrier’s website.
- Click that link to see real-time updates (e.g., “In transit,” “Out for delivery,” “Delivered”).
- If you don’t receive a tracking email within 48 hours of placing your order, check your spam/junk folder or email us at support@lunestre.com.
