FAQ

Shipping Cost:

• Orders over $50 ship free.
• Orders under $50 incur a flat $7 shipping fee.

Processing Time:

• We process and dispatch all orders within 3–5 business days (Monday–Friday, excluding public holidays).

Estimated Delivery:

• UK Standard: 4-7 business days after dispatch
• International USA, CA, and AU: 5-9 business days after dispatch

Tracking:
You’ll receive an email with a tracking link as soon as your order ships.

Return Window:

• You have 30 calendar days from the delivery date to request a return or exchange.

Condition Requirements:

• Items must be unused, in their original packaging, and with all tags attached.
• If the product is defective or damaged on arrival, contact us within 14 days of delivery; keep all packaging and take photos of the damage

How to Initiate:

1. Email us at info@lunestre.com with your order number and reason for return/exchange.
2. We’ll send you a return shipping label (if within the UK) or instructions for international returns (customer pays return postage).

Refunds & Exchanges:

• Once we receive and inspect your return, refunds (minus original shipping, unless faulty) will be issued to your original payment method within 5–7 business days.
• Exchanges are processed as a new order; if the replacement item costs more, we’ll invoice the difference.

Accepted Payment Methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• PayPal
• Apple Pay and Google Pay

Security:

• We use SSL encryption on every page of our site, including checkout, to protect your data.
• Payment details are processed through PCI-compliant gateways.

Promo Codes:

• Subscribe to our newsletter to receive a welcome code for 10% off your first order.
• Periodically, we run sitewide sales (e.g., seasonal or holiday promotions); watch your email or our social channels for current codes.

1. Once your order ships, you’ll receive an email containing a tracking number and a link to the carrier’s website.
2. Click that link to see real-time updates (e.g., “In transit,” “Out for delivery,” “Delivered”).
3. If you don’t receive a tracking email within 48 hours of placing your order, check your spam/junk folder or email us at info@lunestre.com.